- Our car warranty, maintenance and ownership service joins The Motor Ombudsman’s Motor Industry Code of Practice for Vehicle Warranty Products
- MotorEasy becomes the twelfth business to gain accreditation to the Trading Standards (CTSI) - approved Code
- The Vehicle Warranty Products Code launched in 2009 to drive even higher standards in the provision of warranties above and beyond those required by law
Better Car Warranty Protection
The Motor Ombudsman, the automotive dispute resolution body, recently announced that MotorEasy is now accredited to its Chartered Trading Standards Institute (CTSI)-approved Vehicle Warranty Products Motor Industry Code of Practice. This brings the total number of businesses to 12, and they account for around three quarters of the industry’s major providers that administer over three million products every year to motorists.
Car Warranty Code of Practice
The Motor Industry Code of Practice for Vehicle Warranty Products was launched in 2009 to drive up standards beyond those required by law for the provision and term of automotive warranties. This includes service contracts (guarantees and extended warranties), Guaranteed Asset Protection (GAP), roadside assistance and Return to Invoice (RTI) insurance, amongst other insured and non-insured products.
MotorEasy has always been at the very forefront of exemplary customer service. This is demanded by us and also supports the efforts of our blue-chip partners like The Telegraph, Parkers and Honest John who remain diligent in protecting the interests of their readers and visitors in every way possible. This accreditation is testimony to our efforts and we are rightly proud to be acknowledged in this way.
Duncan McClure Fisher, Founder of MotorEasy, added: “Our decision to apply for accreditation to The Motor Ombudsman was driven by our recognition of its unrivalled automotive sector-specific experience and expertise. Being a part of The Motor Ombudsman gives our customers the added peace of mind that we are following recognised best practice guidelines in the provision of our products and services. In addition, motorists also have the reassurance that they have an impartial organisation to refer to in the unlikely event that we are unable to resolve a dispute through our internal complaints procedure. More importantly, this will be at no charge to them.”